Question 1

How do I get started?

Accepted Answer

Browse courses on the catalog, open a course detail page, and enroll if it fits your goals. If you're new, create an account to save progress.

Question 2

How does enrollment work?

Accepted Answer

Enrollment options depend on the course: some are free, others require purchase. If you're already enrolled, you'll see a "Continue Learning" option.

Question 3

Who processes my payment when I buy a course?

Accepted Answer

Course checkout is processed by OK Checkout LLC (operator of GigRocket) using Stripe. Your card statement may show OK Checkout LLC or GigRocket.

Question 4

How do I request a refund?

Accepted Answer

See our Refund Policy. Email support@gigrocket.com with your account email, order details, and reason. We typically respond within a few business days.

Question 5

How do instructors get paid?

Accepted Answer

Instructors connect a Stripe account, earn a share of each sale (see Pricing), and withdraw available balance (minimum $25). Funds may be pending 2–7 business days while Stripe clears payments.

Question 6

How do I cancel my Pro or Pro Plus subscription?

Accepted Answer

Cancel anytime from your instructor billing settings. Cancellation applies at the end of your current billing period; you keep plan features until then.

Question 7

Can anyone become an instructor?

Accepted Answer

If instructor features are enabled for your account, you can create and manage courses from the instructor area. Paid course sales require Stripe Connect onboarding.

Question 8

Do courses include certificates?

Accepted Answer

Certificates, if available, depend on the course and platform configuration. You'll see certificate-related actions in the learning experience when they're supported.

Question 9

How can I contact support?

Accepted Answer

Email us at support@gigrocket.com. Mailing address: 30 N Gould St, Sheridan, Wyoming 82801 USA

FAQ

Common questions

FAQ

Common questions