Refund Policy

Last updated: 29 May 2026

We aim to keep refunds fair for learners and instructors. This policy explains eligibility, how to contact us, and how refunds relate to Stripe payments and instructor payouts.

0. Who we are

GigRocket is owned and operated by OK Checkout LLC. In this Refund Policy, "we", "us", and "our" refer to OK Checkout LLC. We operate an online learning marketplace where independent instructors offer courses and related digital content to learners.

Contact: support@gigrocket.com
Mailing address: 30 N Gould St, Sheridan, Wyoming 82801 USA

1. Overview

This Refund Policy applies to learner purchases (paid courses, bundles, and certificates on GigRocket) and instructor subscription plans (Free, Pro, Pro Plus, Enterprise). Learner payments are processed by OK Checkout LLC through Stripe. Instructor payouts use Stripe Connect (Express) after revenue is calculated under our published commission rules.

2. Course purchases (learners)

Who you are buying from. You purchase access to digital educational content listed by an instructor. OK Checkout LLC is the merchant of record for checkout and payment processing. Instructors are independent sellers; we facilitate the transaction, delivery of access, and support coordination.

We may approve a refund when:

You were charged in error (including duplicate charges)
You cannot access purchased content due to a verified platform technical failure we cannot resolve within a reasonable time
A purchase is suspected to be fraudulent or unauthorized (verification may be required)
We are required to provide a refund under applicable law

Refunds are usually not available when:

The request is made more than 14 calendar days after purchase (you may still contact us; we are not obligated to approve outside this window)
You have substantially consumed the course (e.g., completed most lessons)
There is a pattern of excessive or abusive refund requests
Issues are caused by your device, network, or failure to meet stated requirements

Many jurisdictions limit cancellation rights for digital content once delivery has begun. By purchasing and accessing content, you acknowledge that local laws may affect your right to withdraw.

3. How to request a refund

Email support@gigrocket.com with your account email, order date, course or product name, and reason. We may request additional information to verify the purchase. Refund requests are reviewed by our team; we do not guarantee approval for every request.

4. Processing and access

If approved, refunds are issued to the original payment method via Stripe. Processing typically takes 5–10 business days after approval; your bank may take additional time. Unless we state otherwise, course access may not be automatically revoked when a refund is processed; we may adjust enrollments separately for fraud or policy violations.

5. Instructor subscription plans

Paid instructor plans (Pro, Pro Plus) are billed monthly through Stripe. Current prices are shown on our Pricing page.

You may cancel anytime from your instructor billing settings. Cancellation takes effect at the end of the current billing period; you keep plan features until then.

Fees for the current billing period are generally non-refundable once paid, except where required by law or if we charged you in error.

6. Chargebacks and disputes

If you file a chargeback with your bank, we may provide transaction records to Stripe and your card network. Chargebacks on learner purchases may result in reversal of instructor earnings already calculated. See our Terms & Conditions for how refunds and chargebacks affect instructor balances.

7. Related policies

See our Privacy Policy and Terms & Conditions.

This page is provided for informational purposes and does not constitute legal advice.